This page contains our website Accessibility Statement. The website is run by the Legal Ombudsman and outlines the accessibility services that we provide.
It been designed to be user friendly and to be compatible with a range of assisted software, including screen readers like JAWS and NVDA, and speech recognition software. We want our website to be accessible to as many people as possible.For example, that means you should be able to:
Here are some of our helpful resources that you can access:
We have made the website text as simple as possible to understand. We know that parts of this website are not fully accessible. For example, some:
Each department which publishes content on www.legalombudsman.org.uk is responsible for making sure it meets the accessibility regulations. We will update the statement when issues are fixed or when we expect them to be fixed.
Please note that this statement applies to content published on the www.legalombudsman.org.uk domain (and does not apply to content linking to external websites).
If you need additional help or support with documents in a different format such as a PDF, large print, Braille or on audio CD or audio file, please tell us about it and we will do our best to meet your needs.
We also understand that your circumstances might change, along with the support that you need, so please let us know at any time and we will consider your request. We can’t promise to do everything, but we will do our best to meet your needs where possible.
Additional support:
We will do our best to meet your needs.
If you find any problems not listed on this pages or think we're not meeting accessibility requirements, please contact us.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
The Legal Ombudsman is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions that are listed below.
The content listed below is non-accessible for the following reasons.
Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix (example of non-essential document).
Any new PDFs or Word documents we publish will meet accessibility standards.
We have an ongoing commitment to make our website as accessible as possible to all.
We have carried out extensive in-house training with independent accessibility experts to ensure people directly and indirectly involved with managing our website/s have a better understanding of steps they can take to make content more accessible. We have also worked with third-party suppliers whom we rely on for some of our key online customer journeys to try and ensure our website is more accessible, both now and in-future.
We are currently preparing a roadmap for accessibility based for accessibility based on the findings of our most recent audit, which will allow for users to understand our commitment to accessibility, and when we plan to resolve issues.
This statement was prepared on 27 August 2021. It was last reviewed on 27 August 2021. This website was last tested on 27 August 2021. Any testing will be carried out internally be the Legal Ombudsman. You can read the full accessibility test report here.
